Shipping and Delivery

We depend on the shipping companies and delays may occur. 
  • Delivery Monday to Saturday
  • Locations that are difficult to reach, such as islands, may take an additional day.
  • We do not ship to PO boxes. 
 

We advise you to keep an eye on your tracking details to avoid problems with delivery.

If tracking does not update, could we kindly ask you email us at Sales@taytcollective.com to ensure there is no issues with locating your address.

Once the parcel is being processed by the shipping company, you will receive an email with your tracking details. You can use the link in the email to review the status of your order and find the estimated delivery date. Kindly note that the tracking details take a few hours to be activated by the shipping company. 

Estimated delivery time is 3 – 7 working days. However, due to strict regulations at customs, please note that delivery may take a bit longer. Deliveries to the United Kingdom are shipped Delivery Duties Paid. Purchase price is total price and no further costs will be incurred. 

 

In case you are charged (import) duty or tax, please contact our customer care: Sales@taytcollective.com. 

Do you ship to Russia? 

Yes we do. We ship worldwide and shipping charges are estimated to be 24.95 EUR. Timing varies however we strive for your shipment to reach you within 10 days.

Delivery Issues

All shipments are insured *

In case your order is taking longer to be delivered than was indicated, we encourage you to have a look at your tracking details. 

Shipping status: Delivered 

If the tracking details state that the parcel was delivered, we kindly suggest you ask your living partners and / or visit your neighbours to ask if they have received the parcel in your name.  We will start an investigation with the shipping company. These investigations can take up to two weeks. Average resolution time: 6 days.

Shipping status: Returned to sender

If the details show that the parcel is returned back to our distribution partner, we advise you to contact our customer care at Sales@taytcollective.com. We will investigate why the parcel was returned and will re-ship the item to you.